Effective Date: 2025-08-19
Website: https://reaktiq.com
At Reaktiq (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website reaktiq.com or use our services.
1. Information We Collect
We may collect the following types of information when you interact with us:
-
Personal Information: Name, email address, phone number, billing information, and any details you provide when booking training sessions.
-
Account Information: Login credentials and preferences when creating a profile.
-
Player Information: For training purposes, we may collect details such as player name, birth year, and skill level (when provided by a parent/guardian).
-
Payment Information: Processed securely through our payment providers (e.g., Stripe). We do not store your full credit card details.
-
Technical Information: IP address, browser type, operating system, and usage data collected through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Provide, manage, and improve our services.
- Process bookings, payments, and scheduling.
- Communicate with you about your sessions, updates, and promotions (if you opt-in).
- Maintain safety, security, and compliance with legal obligations.
3. Sharing Your Information
We do not sell your personal information. We may share it only with:
- Service Providers: Payment processors and email communication tools that help us deliver our services.
- Legal Compliance: When required by law, regulation, or court order.
- Business Transfers: If our business is merged, acquired, or sold.
4. Cookies & Tracking
Our website uses cookies and analytics to improve your browsing experience. You can manage cookie preferences in your browser settings.
5. Data Storage & Security
Your data is stored securely on servers and protected by reasonable technical and organizational measures. While no system is 100% secure, we take precautions to protect your personal information.
6. Children’s Privacy
Our services are intended for parents/guardians booking sessions for minors. We only collect children’s information (e.g., name, birth year, skill level) when provided by a parent or guardian.
7. Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you.
- Request corrections or updates.
- Withdraw consent for certain uses (such as marketing emails).
- Request deletion of your personal information, subject to legal requirements.
To exercise these rights, contact us at:
📧 Email: info@reaktiq.com
📞 Phone: 416-557-6060
8. Third-Party Links
Our website may contain links to third-party sites (e.g., payment processors, external training resources). We are not responsible for the privacy practices of these third parties.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
REAKTIQ
📧 Email: info@reaktiq.com
📞 Phone: 416-557-6060
🌐 Website: https://reaktiq.com